“Our experience was very personal, private and professional, Rachel not only gave a caring service, she took her time and was very thorough with colours, styles and different makes of the wigs, Innovation has a beautiful selection of quality wigs to choose from. I will be recommending Innovation and Rachel. 5 star rating all the way. Beautiful salon.”


Pene is lovely, so professional but also so kind. The setting was lovely, and wig area very private. Pene made what could have been an upsetting experience into a positive one. All very easy, thank you.”


“I met Rachel 4 years ago, she fitted me for my wig after a cancer diagnosis and I have stayed with her ever since. As someone who used to get nervous about getting their hair done, I can say I’m completely calm coming here now, and completely trust Rachel and the team! In fact on this last visit, I had highlights, something I haven’t done in almost 10 years and said to Rachel, you choose, I trust your judgement! I’m never left waiting around, it’s always clean, tidy and welcoming. Such a great salon and I look forward to a bit of ‘me’ time every 8 weeks!”


“I was so nervous when I arrived but as soon as I met Rachel she helped me to feel at home. She was so patient with me, I would totally recommend Innovation.”


“Rachel was brilliant. Very helpful and reassuring and very knowledgeable. Thank you.”


“Very understanding and helpful.”


“Hi Sophie, I wanted to thank you for all your help and support this last year, it’s been an absolutely wondrous change and experience to have tried and become an avid wig wearer. My only regret is I should have done it much sooner which I know sounds a cliché, but it’s absolutely true. I have always had extremely fine hair, and no matter what you do, what make-up you wear, or how you dress, that doesn’t change and so you never feel really dressed or look how you wish you could. I’m so glad that I came to you earlier this year, you truly have changed my life. Now when I put on my make-up, I put on my hair and I feel dressed and confident, The person looking back at me in the mirror smiles. Thank you with all my heart for your kindness, support and guidance.”


“Thank you, you made what I thought was going to be a very stressful experience – not.”


“As usual, Rachel’s kind, patient manner helped to make a difficult time much easier. I tried lots of wigs and with her help, I chose something that suited me and now gives me confidence to go out. She genuinely wants her customers to look their best. I would recommend her to all those who need to wear a wig.”


“Thank you Rachel for Saturday and the advice you gave me with the products. I was very pleased you didn’t oversell me every single La Biosthetique product straightaway! You wanted to see how I do with a few first. Thanks again, the treatments were very relaxing.”


“Great consultation, I am confident you will be able to help mum with a new hair piece.”


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